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All orders placed before 2:00pm will be dispatched on the same day.
All orders placed during weekends and bank/public holidays will not be dispatched until the next working day.
All orders will be dispatched by using ‘signed for’ service (The customer’s signature required when delivered)
UK Free Delivery: 1-2 working days (not guaranteed).
Next Working Day Delivery: 1 working day (guaranteed). *Due to the recent continue delays from our several delivery couriers which are out of our control, this service is temperately unavailable until the delivery status of the delivery couriers come back to normal. Under this circumstance, we suggest you choose ‘UK Free Delivery’ or ‘Special Delivery’ instead. If you need any help with the delivery service, please don’t hesitate to contact our customer service at 0208 531 0001 or email: email@example.com. We do apologise for any inconvenience caused.
Special Delivery: By 1:00pm next working day (guaranteed).
Special Delivery Saturday Guaranteed: By 1:00pm the following Saturday (guaranteed).
Special Delivery Guaranteed By 9:00am: By 9:00am next working day(guaranteed).
*Please note: As the delivery to Northern Ireland and Highland of Scotland normally take two days, the customers in these areas please don’t choose next working day delivery.
International Signed For: 3-5 working days for European countries ; 5-7 working days for the rest of the world.
The delivery rate will be displayed to you after you choose your delivery option when you check out. For more details of our delivery information, please check our delivery page.
Find more information see our delivery information page.
If you are not happy with any of our products, or have selected incorrect colour, you have 14 days to return the item back to us after receipt to request a refund or exchange.
Please note that only items that are unused, in original condition, that have not been removed from their hygiene bonds and also in their original packaging can be accepted for refund or exchange for hygiene reasons.
Please check the colour and length before removing your item from its packaging.
The postage will be deducted from the refund amount, unless the item is faulty, damaged, or defective on receipt. The buyer is responsible for the postage cost when returning an item. Using a tracking service is recommended to ensure that the item is not lost.
We will not take any responsibility for items that do not reach us. The refund will be made within 7 days after we receive the item from the customer.